Returns, refunds and cancellations

You can cancel an order for a full refund any time before it's dispatched. Email shop@getvendo.io with your order number and we'll confirm the cancellation.

Once an order has shipped it can't be cancelled. If you no longer want it, please refuse the delivery: we'll refund the item price once the parcel is back with us. Shipping charges are not refunded in that case.

We may cancel an order ourselves if an item goes out of stock, the price was shown wrongly, the address isn't serviceable or the order looks fraudulent. If we do, we refund you in full, automatically.

Write to us within 7 days of delivery if an item:

• arrived damaged or broken,
• is defective or doesn't work as described,
• is different from what you ordered (wrong item, size, colour or model), or
• is missing from your parcel.

• Change of mind, or you found it cheaper elsewhere.
• Damage from misuse, accidents, wrong voltage or not following the instructions.
• Normal wear and tear, or small differences in colour or finish from the product photos.
• Items that are used, washed or missing their original packaging and accessories, unless they are defective.
• Hygiene products, personal-care items and consumables once opened.
• Requests made more than 7 days after delivery. After that, defects are covered by the manufacturer's warranty, where one applies.

Email shop@getvendo.io with:

• your order number,
• which item has the problem and what's wrong, and
• clear photos of the item, the packaging and the shipping label. An unboxing video helps a lot for damaged or missing items.

We reply within one business day. Most cases are approved from the photos alone, and you won't need to send anything back. If we do need the item back, we'll arrange a free pickup or tell you how to send it, and refund your postage.

Once approved, we'll send a replacement at no cost. If a replacement isn't available, or you'd rather have your money back, we refund you in full, including the shipping you paid.

For a missing item we either ship it or refund that item.

Refunds always go back to the payment method you used: UPI, card, net banking or wallet. We can't refund in cash or to a different account.

We start the refund within 2 business days of approving it. It usually reaches you within 5–7 business days after that, depending on your bank. We'll email you when it's processed, with the Razorpay reference.

If you haven't received it after 10 business days, write to us and we'll chase it with Razorpay and your bank.

Where a product comes with a manufacturer's warranty, it's mentioned on the product page and in the box. Warranty claims after the return window go to the manufacturer's service network; we're happy to help you get in touch.

This policy doesn't affect your rights under the Consumer Protection Act, 2019. If you think we've got something wrong, write to us first; you can also escalate to our Grievance Officer (see the Terms of service).