Shipping policy

We deliver to most PIN codes in India through our courier partners. We don't ship outside India at the moment.

A few remote PIN codes may not be serviceable for some items. If we can't deliver to your address after you've paid, we'll tell you and refund you in full.

• Orders of ₹499 or more: free shipping.
• Orders under ₹499: a flat ₹49 per order.

The shipping charge is shown in your cart and at checkout before you pay. There are no extra charges on delivery.

Orders are packed and dispatched within 2–4 business days after payment. Orders placed on Sundays or public holidays are processed the next business day.

After dispatch, delivery usually takes 5–10 business days, depending on your PIN code. Metro cities are usually quicker; remote areas and the North East can take longer.

These are estimates, not guarantees. Weather, strikes, festivals and courier delays can add a few days. We'll keep you posted if something holds up your order.

Items in one order may ship from different warehouses and arrive in separate parcels on different days. You won't pay shipping more than once.

As soon as your order ships, we'll email you the courier name and a tracking link. You can also see your order status on the order page linked in your confirmation email.

All orders are paid online at checkout through Razorpay (UPI, cards, net banking and wallets). We don't offer cash on delivery right now.

Please check your address and phone number at checkout. If you spot a mistake, email us straight away: we can change the address until the order is dispatched.

If the courier can't deliver because the address was wrong or incomplete, or nobody was available after repeated attempts, the parcel comes back to us. We'll then reship it (you pay the shipping again) or refund the order minus the shipping charges.

Please don't accept a parcel that looks opened or tampered with. Refuse it and write to us, or take photos before opening it.

If your parcel hasn't arrived 15 days after dispatch, or tracking says delivered but you didn't get it, write to shop@getvendo.io with your order number. We'll trace it with the courier and, if it's lost, send a replacement or refund you in full.

If an item arrives damaged, see our Returns and refunds policy. Report it within 7 days of delivery with photos, and we'll replace it or refund you.